Privacy Policy

HomeAtAmys collects the details a visitor chooses to share, together with limited technical data that the site records automatically.

• Contact details such as first name, last name, email address and phone number entered in a form.
• Account details such as a password, which is stored in a protected form.
• Information about the home and its systems or appliances provided while discussing a plan.
• Technical data such as browser type, device type, pages visited and the approximate region of the connection.

The information collected is used to run the site and deliver the services requested.

• Reply to messages and questions sent through the contact form.
• Create and manage an account and send the plan contract for review.
• Send service related updates such as request confirmations and renewal reminders.
• Send marketing messages where separate consent has been given.
• Improve the site, fix errors and understand which pages are most useful.

HomeAtAmys shares personal information only where it is needed to provide the service or where the law requires it.

• With the plan administrator and licensed technicians who handle a service request.
• With providers that host the site, deliver email and text messages, or process payments.
• With authorities when a valid legal request is received or to protect the rights and safety of others.

Providers that handle information on behalf of the site are permitted to use it only for the task they perform.

Text messages are sent only to a visitor who has ticked the matching consent box during signup. Service related messages and marketing messages are covered by separate consents, and either can be withdrawn at any time by replying STOP. Replying HELP provides assistance.

Consent to receive text messages is not a condition of purchase. Message frequency may vary and standard message and data rates may apply. Marketing email includes an unsubscribe link in every message.

The site may use small data files stored by the browser to remember settings and to understand how pages are used. Most browsers allow these files to be blocked or removed through their settings, although some site features may then work differently.

Personal information is kept for as long as an account is active or as long as it is needed to provide the service, meet legal obligations and resolve disputes. After that it is deleted or made anonymous.

Reasonable technical and organizational safeguards protect the information held by the site. No method of transmission or storage is fully secure, so absolute security cannot be promised.

A visitor may ask to see, correct or delete the personal information held about them, or to stop receiving marketing messages, by using the contact details at the end of this policy. Requests are confirmed before they are acted on, to protect the account.

The site is intended for adults who own or are buying a home. It does not knowingly collect information from anyone under eighteen years of age. If such information has been shared, it will be removed once the matter is reported.

This policy may be revised as the site or the law changes. The date at the top of the page shows when it was last updated, and a notable change will be flagged on the site before it takes effect.

Questions or requests about personal information can be sent to the details below.

Phone: +1 330 293 4318

Email: [email protected]

Address: 8948 Canyon Falls Blvd, Twinsburg, OH, 44087, United States